FAQ

If you buy the electronic version of LPC Buddy, your delivery will be instant!

As soon as you complete your purchase, you will receive a download link at checkout for your guides, which looks like this:

You can access the portal to your guides by simply clicking the green button at the top!

Alternatively, you will also receive an auto-generated email with your download link, which will look like this:


Clicking on your download link will take you to the portal for your order. You may want to access this link by copying and pasting the link into an internet browser such as Chrome, Firefox, Safari, or Microsoft Edge. "In-app" browsers, such as using the Instagram or Outlook app to try to access the link, can sometimes be a bit buggy and may not open the link properly!

Opening the link will take you to a page which looks like this:



As you can see, there are two separate links for each module; one takes you to your PDF eBook, and the other will download a Zip file with your Word documents.

The exceptions to this are (a) LPC Buddy Dispute Resolution, (which contains three download links because the Civil Litigation and Criminal Litigation eBooks are provided as separate links), and (b) the LPC Buddy Complete Core Module guide (which includes a large number of links due to the fact it is a bundle of 7 modules).

Please note that downloads are limited to three per customer, per file. It is best to save your file locally straight away in order to ensure your access to your downloads is not disrupted!

Download your PDF File(s)

Click the link in your portal to access your PDF file. This will download the file to your computer in the normal way. In Chrome on Desktop, this will appear at the bottom of the window like this:

By default, downloads on Windows devices save to This PC\Downloads which you can access through Explorer.

On MacOS devices, files save by default to your Downloads folder which you can access through Finder.

If you are on a mobile device, the PDF may open in your browser window. If this is the case, you must save the PDF file locally. Persistent access via your browser using the link will cause your download limit to expire.

Download and Access your Word Documents 

Click the link in your portal to download your Word documents as above. This will then download a .zip file with your downloads to your default downloads folder.

LPC Buddy Word Documents come packaged in a Zip file. In order to ensure you can access the files without issue, it is best to extract these from the .zip file as follows:

On Windows:

1. Open the file location in Windows Explorer and right click on the file "LPC Buddy 2022-23 - [Module Name] (Word documents).zip".

2. Click Extract All.

3. Choose where you want to unzip the files and click on “Extract”

This will extract the files into a folder of your choosing.

On MacOS:

Just double click the .zip file!

If you are having problems extracting the files, try downloading 7Zip (Windows) or the Unarchiver (Mac) and using these to extract the documents.

If you have any problems accessing your download, please just email us at support@lpcbuddy.com.

If you have not received your order within 30 minutes, it is probably because our email has been snapped up by your pesky junk mail filter!

So, please just check this before contacting us. You should check your mail provider's spam folder (e.g. Gmail / Hotmail), as well as any junk email folder in the program you use to access your emails (e.g. Outlook).

If you still can't find your order, just let our customer support team know by sending us an email at support@lpcbuddy.com and we will help you out ASAP. We can normally get back to you same day!

At the moment hard copies of LPC Buddy are unavailable. All guides available on our website are currently electronic only.

We are keeping under review on the prospect of releasing hard copies for certain modules. Sign up to our mailing list in order to be notified further!

You can pay for LPC Buddy by Debit or Credit Card.

You can use Apple Pay and G-Pay to make things easier if you are on mobile.

Alternatively, we also accept Paypal.

You can also split your purchase into three instalments using Buy Now Pay Later with Klarna!

Yes! You can split your purchase into three equal payments and spread the cost of your purchase over time with Klarna.

Just:

We currently offer a 10% discount to customers who purchase any 3 or more guides together. Just use the code BUNDLE10 at checkout!

This is the only discount code that is currently active.

If we have a discount code running, we will update this FAQ and it will also normally appear at the header at the top of the website!

Payment systems are provided to online stores by third parties (in our case, Stripe). This means that we are only given limited information on why payments do not complete successfully, so these can be a little tricky to diagnose!

If you have tried to put an order through but this has been unsuccessful, this can be for a number of different reasons. It may be due to a simple mistake when entering your payment details, a poor internet connection, or a failed third-party verification from your bank (known as 3D Secure).

Sometimes, where transactions fail, these may appear in your account marked as "pending".

If a transaction is marked on your banking app as “pending”, this means it has not completed and money has not yet been taken. The reason this appears on your account is that when you use a credit card to pay for a transaction, your issuing bank will place a hold on your account for the value of the payment before it is actually made.

This is done to enable your bank to check to make sure that you have enough funds to pay for the transaction you are entering into. When this happens, the authorisation hold will be marked as “pending”, and may (depending on your bank) display in your banking feed even if the purchase does not successfully complete. If the transaction does not complete then these are reversed in due course by your bank. This can, however, sometimes take some time (often these charges are reversed quickly but most major banks advise that it can take up to 5-7 business days).

It is standard policy for banks to place authorisation holds on a payment attempt to ensure the smooth flow of funds from bank account to merchant. You can read, for instance, Nationwide’s help page on this here: https://www.nationwide.co.uk/help/payments/pending-transactions/

Banks differ in terms of how these pending transactions are displayed, but they do commonly (and very unfortunately!) look like an actual charge.

If you have a pending charge on your account, you should find that this reverses itself within 7 business days. If there is any problem with this, we are happy to help but the likelihood is that you would need to contact your bank as, in this scenario, we will not normally have received your money.

If you wish to place an order you will need to try and put it through again separately. When we have had similar issues happen with customers previously, customers are generally able to successfully place their order by waiting a little while and trying again.

Yes! Under our terms of service you can print off your LPC Buddy eBook providing that this is for personal use.

LPC Buddy eBooks are provided in single PDF files without DRM restrictions, meaning you can just click "print" in your PDF software of choice (e.g., Adobe Reader).

There is currently a known issue with the HP Smart (formerly HP ePrint) app which means that PDFs which include a level of encryption are unable to be printed using the app.

LPC Buddy PDFs include some very low level encryption as a means of protecting our IP rights. Unfortunately we are unable to turn this off, however this should not normally affect your ability to read or use the document as you would any other PDF file. We do not restrict the ability to print our PDFs.

If you are struggling to print with HP Smart, the current known workaround is to print by bypassing this app. If you are on a computer, this will normally require you to download and install the full print driver for your printer available from here: https://support.hp.com/gb-en/drivers.

If you are on a mobile device, you will need to print your PDF using one of many available third party printing apps which you can download from the App Store / Play Store.

If you are trying to print the guides on Windows, but they aren't printing and are getting stuck in your print queue, you may want to try the following.

Please note that the following steps are provided as a suggestion only; we do not provide a technical support service and any subsequent steps you take are at your own risk):

1. Open Start, type in “Printers”. Open “Printers and Scanners”. Click on your printer and click “Open Queue”.
2. In the top menu, click Printer >> Cancel all Documents. This should delete all documents in the window. Please be patient and wait for the print queue to completely clear as this can sometimes take a few seconds.
3. Open Start >> type in “Command Prompt” >> Right click Command Prompt and Run As an Administrator.
4. In the Command Prompt Window type in “net stop spooler” (without the quotation marks) and hit enter. This should then tell you that “The Print Spooler service was stopped successfully”.
5. Copy and paste the following text into Command Prompt “del %systemroot%\System32\spool\printers\* /Q”. Hit enter.
6. Close Command Prompt, open Start >> Type “Services” and open the Services app. Scroll down to “Print Spooler”, right click on it, then left click on “Properties”:
1. Ensure the “Startup type” in the dropdown menu is set to “automatic”.
2. The service status should say “Stopped”. Click on the “Start” box and wait for this to start-up.
7. When that is done, close out of all windows and reboot your computer.
8. Restart your printer. Do a hard reset by turning this off from the wall, waiting 30 seconds, and turning it back on
9. Hopefully your problem has been resolved.

We have a 30-day cancellation policy, which means you have 30 days after receiving your item to request a cancellation.

To start a return, contact us at support@lpcbuddy.com. We will ask you to briefly explain what the problem is with your guide and why you are asking for your money back. In circumstances where this problem cannot be resolved, we will require you to permanently delete your guide from any electronic devices it is stored on, and provide us with written confirmation that you have completed this step. We may, at our discretion, require you to provide a screenshot or other evidence to confirm that this step has been undertaken.

If your return is accepted, we will initiate a refund to your original method of payment. Please note that refunds take up to 10 business days to process, though this can vary depending on your card issuer's policies. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Please note that due to the digital nature of the products we sell, we cannot ordinarily accept cancellation requests in circumstances where there is not a specific technical or content-related issue with your guide. Returns where you have simply changed your mind about buying a product will only be accepted at our sole discretion. By accepting the Terms and Conditions at checkout, you confirm your consent to waiving the 14 day cooling-off period under Regulation 30 of the Consumer Contracts Regulations 2013.

You can always contact us for any return question at support@lpcbuddy.com.

Just email support@lpcbuddy.com. We will usually be able to get back to you the same day.

No - but our notes have been written by solicitors who previously studied at the University of Law, so we know how to do well on the course! Our notes are updated every year based on the University of Law's study materials.

If you purchasing using eBay, please make sure you are buying from our account, "LPCbuddy", and not a third party re-seller who is infringing our copyright. We take strict action against third party re-sellers who are breaching our terms of use, and report all offending accounts to eBay, but you might find them before we have managed to deal with them!

If you are buying from eBay, our guides are priced a little higher to account for eBay's platform fees. You will get exactly the same product if you buy from eBay or from our website. So, you are better off purchasing direct from us! We still offer immediate delivery and the same excellent customer service for all of our customers.

SQE Buddy will be launching in 2022. Sign up to our mailing list to be notified!

In the meantime, you may well find it useful to purchase the relevant LPC Buddy guide for your module.

Occasionally, when trying to open a Word document on MacOS, users can receive an error message which states:

"Microsoft Word cannot open the document: user does not have access privileges".

This is a known bug with Office 2016 for Mac. It is normally very easily resolved by ensuring your Office for Mac is updated to the latest version (Open Word and click > Help > Check for Updates) and then rebooting your computer.

If this does not resolve the problem, an alternative cause of the bug can be third party font management software such as Suitcase Fusion conflicting with Office 2016. Again, the issue is normally resolved by ensuring that your Font Management software is updated to the latest version. You can read more details of this error and how to solve it here: https://appuals.com/office-2016-grant-access-error-on-macos/

Please copy and paste your download URL into your browser (i.e., Safari, or Chrome, etc.). Do not try and open the link using your email app.

On clicking the link, PDF files should open by default in your browser. Please be patient; the security features included in the guides means that they can take a few seconds to prepare and download.

Zip files containing Word documents will be downloaded to your device. The save location on Android devices will vary. On IOS, guides will save by default to:

• If using Chrome: Files App > On My iPhone > Chrome
• If using Safari: Files App > iCloud Drive / On My iPhone (depending on whether or not you have iCloud enabled) > Downloads

There is a known issue with the most recent version of Microsoft Word's "Dark Mode" where this is also set up to have a black page background which causes page watermarks to fail to display properly. The watermark will appear to obstruct the text of the document, rather than appearing in a faded grey colour behind the text, as they are designed to be.

To fix this issue, you need to change the colour of the page background in your document by clicking View > Switch Modes. This will turn your page white and fix the readability issue.

Unfortunately until Microsoft fixes this bug, there is no means of resolving this whilst retaining the black page background. We are unable to turn the LPC Buddy logo off as this is part of the protection of our IP rights.